Ready to ship in 3-5 business days
from Pakistan
Shipping Policy
Shipping & Delivery PolicyThank you for shopping at Gul Plaza Online. We are committed to delivering your orders securely and efficiently across Pakistan. Please review our shipping guidelines below.1. Shipping Zones & Delivery TimelinesWe deliver nationwide across Pakistan. Delivery times depend on your location:DestinationEstimated Delivery TimeKarachi1 to 3 Business DaysMajor Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, etc.)3 to 5 Business DaysRest of Pakistan (Remote or rural areas)5 to 7 Business DaysNote: Delivery times may vary slightly during public holidays, mega sales events, or severe weather conditions.2. Shipping ChargesStandard Delivery: Shipping charges are calculated at checkout based on the total weight of your package and your destination address.Free Shipping: We occasionally run promotional free shipping offers on specific order values or products. Keep an eye on our homepage banners!3. Cash on Delivery (COD) & Payment VerificationCash on Delivery: Available for orders across Pakistan. Please ensure the exact amount is ready upon the courier's arrival.Order Verification: To ensure seamless delivery, our team may call or text/WhatsApp you to verify your delivery address for high-value orders or first-time buyers before dispatching the parcel. Unverified orders may be delayed or cancelled.4. Order TrackingOnce your order is processed and handed over to our courier partner (e.g., Leopard, TCS, Trax), you will receive a confirmation message via SMS or Email containing your unique Tracking ID. You can track your shipment's journey directly on the courier's official portal.5. Damaged or Missing ShipmentsYour satisfaction is our priority. If your package arrives visibly damaged or tampered with, please do not accept the delivery and notify our customer support team immediately.If an item is missing or damaged inside an accepted package, please contact us within 24 to 48 hours of delivery with clear photos of the packaging and items.📞 Contact UsIf you have any questions regarding your shipment, reach out to our team:Email: [gpo@gulplazaaonline.com]WhatsApp / Phone: [03432225891]
Refund Policy
2. Conditions for Returns
Returned products must meet the following conditions:
Product must be unused and in original condition
Original packaging must be intact
All accessories and tags must be included
Products that are used, damaged by the customer, or missing parts may not qualify for a return.
Non-Returnable Items
The following items cannot be returned:
Products damaged due to misuse or mishandling by the customer
Personal care products once opened
Customized or made-to-order products
Once the returned product is received and inspected:
If approved, the refund will be processed within 5–7 working days.
Refunds will be issued through the original payment method or bank transfer.
Delivery charges are non-refundable, unless the return is due to a mistake by the vendor or GPO.
Refusal to Accept Delivery
If a customer places an order and refuses to accept the product at the time of delivery, the following policy will apply:
The customer must pay the delivery charges incurred for that order.
Delivery charges will be deducted from any prepaid amount or may be required to be paid before placing future orders.
Repeated refusal to accept deliveries may result in temporary or permanent suspension of the customer’s account on GPO.
Vendors selling on GPO are responsible for:
Ensuring product quality and accuracy of product descriptions
Proper packaging to prevent damage during delivery
Cooperating in return and refund processes
No products in the cart. 
Reviews
There are no reviews yet.